When switching from SupportPal to Zendesk, you aim for clients to submit new tickets only through Zendesk but still be able to view their SupportPal ticket history.

To prevent clients from submitting new tickets via SupportPal while allowing them to view their existing tickets:

<Steps>
  <Step>
    Navigate to **System** > **External connections**.
  </Step>

  <Step>
    Locate the connection with `SupportPal` in the **Provider** column and click **Edit**.
  </Step>

  <Step>
    On the **Edit connection** page, set the **Read-only** option to **Yes**.
  </Step>

  <Step>
    Click **Save** to apply the changes.
  </Step>
</Steps>