How to create a request resolution

Learn how to create request resolutions in B2CORE by setting a name, caption, and resolution type to classify and manage incoming client requests effectively

To create a request resolution:

Navigate to System > Requests > Resolutions.

Click +Create.

Fill out the form:

Set the Name of the resolution (for example, suspicious).
Set the Caption — the title of the resolution that will be displayed in the resolutions drop-down list (for example, Suspicious Transaction).
Set Enabled to Yes.
Select Resolution type from the list. The resolution type must be previously created in the system (for details, refer to How to create a request resolution type).

Click Save to create the resolution.